Refund policy
All of our products are made to order. Please allow 2–7 business days for production plus shipping time. Most U.S. orders arrive within 7–14 business days. Because of this, all sales are final and we do not accept returns or exchanges.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect due to a fulfillment error, please contact us within 7 days of delivery at merchsupport@ccdfusa.com with:
- Your order number
- A brief description of the issue
- Clear photos showing the problem
Once verified, we will provide a replacement or refund at no additional cost.
Returns are not required for approved claims.
Non-Returnable Items
We do not accept returns or refunds for:
- Incorrect size ordered
- Change of mind
- Gift cards
- Delayed Fullfillment
Exchanges
We do not offer exchanges. If your item is defective or incorrect, a replacement will be issued once approved.
Refund Processing
Approved refunds will be issued to the original payment method within 10 business days. Processing times may vary by bank or card provider.
For questions, contact merchsupport@ccdfusa.com.